Welcome To CECompass
Retrieve My Order

Thank you for selecting CE Compass as the source of your product needs. You may use the purchase information to login for the following information:

  • Shipping address and tracking number
  • Technical information/software download for the product
  • Contact our customer service
  • Report an issue with the shipment or product
  • Request return for refund or exchange

Retrieve My Order

Channel:
Order Number
Last Name
Zip Code


Having trouble finding your order number?


Order Number Examples (must include dashes where applicable and match exact number of digits)

Amazon.com 123-1234567-1234567
CEcompass.com 123456789
Buy.com 12345678
eBay 123456789012

FAQ

Q: What is my order number?

A: It is a transaction identifying number assigned by the website you purchased on.

Q: How can I find my order number?

A: For CEcompass orders this number is shown on your onscreen confirmation page and in your order confirmation email.For Amazon and other merchant sites this number is shown on Amazon's (or other merchant's) onscreen confirmation page and in their order confirmation email.
For Amazon and other merchant sites this number is shown on Amazon's (or other merchant's) onscreen confirmation page and in their order confirmation email.
For eBay orders, use the eBay item #, which is available at the eBay listing page or eBay item won page.

If you continue to have trouble accessing through the site, please email support@cecompass.com

RMA Refund

Refunds are only available for eligible items within a specific time frame.

  • All RMA refunds are subject to a 15% restocking fee
  • Within 30 days of receipt
  • Shipping & return shipping costs will not be refundable
  • Physical damages and missing items/accessories in the return package will void the product's warranty and eligibility for return

RMA Exchange

Most products may be returned within 1 year of the invoice date for a replacement of the same make and model. In order for your return to be processed, please return all of the materials in the original packaging.

  • Within 1 year of purchase date for the exchange of the same item
  • Buyer will be responsible for the return shipping cost